Cadantis Associates provides water consultancy in partnership with United Water.
What we do Cadantis runs appeals against water companies on behalf of its clients where we believe there is a fundamental fault in the way the bills are being calculated.
In our opinion water companies do not have the resources or the correct information to charge many of their customers correctly.
In order for an appeal to be accepted certain evidence needs to be produced such as drainage plans, sewer details, surveyors reports and also we provide information of past successful appeals which acts as very strong evidence.
The Appeal Process We work in connection with our business partner United Water and their team of specialist water surveyors. All we ask our clients to do is sign a letter of authority/service agreement and provide us with a copy of their latest water bill.
Our surveyors will do an initial appraisal on the building concerned and decide the likelihood of a successful appeal. If it transpires that there is a reasonable chance of success a detailed formal appeal will be raised against the water company concerned. Depending on the complexity of the case it may take several months before a decision is made and we will handle the complete process from start to finish.
Our most successful appeals have been in connection with reducing the banding charge levied on a building and surface water drainage charges. Depending on the water company concerned we look to recover overcharges going back to a maximum of 6 years and to make sure the right charges are applied going forward.
Charges We only charge our clients if there is a successful appeal resulting in refunds or reduction of charges from the water company. Our standard charge is a sum equal to 50% of the full savings for one year only plus 50% of any refunds and/or credits made by the respective Water Company.
OFWAT - Office of Water Service (OFWAT) regulates water services in England and Wales; Water Commissioner of Scotland regulates Scottish water supplies and Northern Ireland has no separate regulator.
OFWAT keeps an eye on issues such as how much water companies charge and the service it provides to its customers.
CCWater - The Consumer Council for Water (CCWater) will investigate complaints which have not been resolved by the water company. They also look at issues such as costs, value for money and quality of service.
Monitoring environmental effects, conserving water resources and controlling and preventing pollution is dealt with by the following authorities:
There are over 20 companies supplying water in England and Wales.
Scotland has only one water authority.
Northern Ireland has only one water authority and domestic customers do not have to pay water rates.
There are water companies and combined water and sewerage companies.
You can pay a standing charge for water or have a meter.
Water rates differ across the UK.
You cannot switch your water supplier.
Email Cadantis or call us now on 01675 481 990 to discuss water consultancy in partnership with Cadantis Associates Ltd, Unit 5 Station Wharf, Church Road, Furnace End, Warwickshire, B46 2JY
