Case Studies

Sport & Recreation

A racecourse was back charged £275,938. Cadantis identified several errors due to incorrect surface water drainage charges, non-application of non-return to sewer tariff allowances & paying for another company’s water charges and reduced this charge to £86, 889 resulting in a saving of £189, 049.

Hotel & Leisure

A city centre property was being charged by the water company for services from which it had never benefitted. Total refund achieved = £33,000 and an on-going annual saving of £6,000.

A golf & spa hotel was being charged by the water company for services from which it had never benefitted. Total refund achieved = £210,000 and an on-going annual saving of £35,000.

Retail

Supermarket - it was identified that the site was incorrectly charged for drainage and a refund of £8,200 was achieved with an on-going annual saving of £2,000.

Manufacturing & Retail – Upon investigation of the site it was apparent that the incorrect water meter charges were being applied to the account resulting in overcharges for both the water and used water supply. Due to Cadantis’ appeal a refund of £46,000 was granted with an on-going annual benefit to the client of £15,000.

Manufacturing & Retail – As part of an income generation project by the Water Company the site was back charged for metered water consumption charges. Upon investigation and appeal by Cadantis the back charges were cancelled resulting in a credit of £12,700.

Offices

It was discovered that the incorrect property drainage tariff was applied to the account. Property drainage charges removed resulting in a refund of £12,300 and annual on-going savings of £2,400.

Cadantis were approached to assist in dealing with an on-going leakage issue on-site for which the client had received no support from the water company. A leakage allowance was granted and the client received a credit of £76,940.

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